AT Nest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- The return request must be submitted within 15 days of the delivery date.
- The item must be new, unused, unworn, and in its original packaging.
- All original accessories, tags, manuals, and packaging materials must be included.
- Proof of purchase or your order number is required.
Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
After verification, we will replace the item or issue a full refund at no additional cost.
Exchanges
We are happy to offer exchanges for eligible items within 15 days, subject to product availability.
Return Methods
Returns may be completed by:
- Returning the item by mail.
- Returning the item to our store (where available).
Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective.
- The product arrives damaged.
- The wrong item was shipped.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once your returned item has been received and inspected, you will be notified of the outcome.
Approved refunds will be issued to the original payment method within 7 business days after approval.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Restocking Fee
We do not charge any restocking fees on approved returns.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: info@clipmemories.com